User management
Pivotal redesign of the roll-out process to drive adoption across 20+ client companies
Tradelink is a supply chain collaboration platform to jointly optimize processes between suppliers, carriers, and consignees, and share real-time updates between users. Drives seamless network collaboration and virality.
As part of the Platform team, I redesigned the roll-out process and user management for a new access rights model. Another high-impact win was boosting WAU by eliminating joint accounts and demonstrating concrete benefits for individual users
Year
2022
Disciplines
User experince design
Interaction design
Research
Product strategy
Outcomes
Onboarding via CS
Limited rights model
Site mapping issues
Onboarding ownership
New access rights
Multi-site setup
